Privacy Policy
Last updated: June 2026
Bidhaa Pambe ("we", "us", "our") respects your privacy. This policy explains what personal data we collect when you browse or shop with us, why we collect it, and the rights you have over it under Tanzanian law, including the Personal Data Protection Act, 2022.
1. Information We Collect
We collect information you give us directly, such as your name, phone number, email address, delivery address, and payment details (e.g. M-Pesa, Tigo Pesa, Airtel Money, or card transaction references) when you create an account, place an order, or contact customer support. We also collect technical information automatically, such as your IP address, device type, and browsing behaviour on our site, to keep the platform secure and improve your shopping experience.
2. How We Use Your Information
We use your data to process and deliver your orders, verify payments, communicate order updates via SMS or email, provide customer support, prevent fraud, and, where you have opted in, send you marketing offers and newsletters. We do not use your payment details for any purpose beyond completing your transaction.
3. Sharing Your Information
We share your information only with trusted third parties needed to fulfil your order: delivery and logistics partners, mobile money and card payment processors, and SMS/email providers. We do not sell your personal data to advertisers or any other third party.
4. Data Storage & Security
Your data is stored on secure servers with industry-standard encryption and access controls. We retain your account and order information only for as long as necessary to provide our services and comply with Tanzanian tax and consumer protection laws.
5. Your Rights
You have the right to access, correct, or request deletion of your personal data, and to withdraw consent for marketing communications at any time. To exercise any of these rights, contact us at hello@bidhaa-pambe.co.tz.
6. Cookies
We use cookies and similar technologies to keep you logged in, remember your cart and wishlist, and understand how shoppers use our site. You can control cookies through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
8. Contact Us
If you have any questions about this Privacy Policy, reach us at hello@bidhaa-pambe.co.tz or +255 700 000 000.